From the time we walked through the door, everyone treated us like we were family. There was no pressure to buy as we got to walk through without someone and discuss our options between ourselves. After looking at new and used models we found a used camper that is just right for us. The sales/finance staff was absolutely wonderful to deal with. When we picked up our camper, our service tech Mike was very thorough and pleasant. We wish all our buying experiences were as great as the one we had at Lerch RV.